FAQ Telephone Service
Do you have questions regarding us or our Telephone Service?
Maybe we can answer some of them here:
- What is a telephone service?
- What can mobilesuite Telephone Service offer me?
- Why should I use a telephone service?
- For whom is using a telephone service particularly worthwhile?
- Can a telephone service take care of my clients and other callers in an adequate way?
- What is mobilesuite Coworking?
- Are mobilesuite Coworking and mobilesuite Telephone Service compatible?
Tariffs & supplemental servicesSkip navigation
- Which tariffs are there and where is the difference?
- How much is mobilesuite Telephone Service?
- Can I test mobilesuite Telephone Service for free and without commitment?
- Is there a monthly minimum turnover I have to reach?
- Is there a minimum contract period?
- Is mobilesuite Telephone Service available nationwide (Germany) / worldwide?
- Is mobilesuite Telephone Service always available - also on holidays, weekends and at night?
- Is there a surcharge outside the core hours (7am - 7 pm)?
- Can I get a local phone number?
- Can I get a free phone number in Berlin?
- Can I get a service number (e.g. 0800, 01805)?
- Can I also get a phone number that my callers have to pay for?
- Can I also receive and send faxes or send SMS via mobilesuite Telephone Service?
- I would like to send out letters as well. Is that possible?
- I have further questions regarding tariffs and conditions. To whom can I refer?
Virtual Office & business addressSkip navigation
- I would like to set up a proper Virtual Office. Is that possible?
- Can I set up a proper business address at mobilesuite? How and where?
- Can I rent an office address at mobilesuite?
- Is the office service only availably in Berlin?
- Do I have to pick up my mail?
- How does the mail forwarding work?
Set-up & administrationSkip navigation
- How do I book mobilesuite Telephone Service?
- How long does it take to set up mobilesuite Telephone Service?
- How do I provide information, contact data etc. for my secretary?
- How long does it take until my secretary sees changes made by me?
- How do I activate call forwarding / redirection to mobilesuite Telephone Service?
- Can I also activate my mobilesuite Telephone Service for multiple devices?
- How can I set up a free conference call?
- Can I manage several employees in my account?
- Can my colleagues / employees also edit information in my online account?
- Can I determine which callers are being put through?
- Can I see my bookings, invoices etc. somewhere?
- How can I evaluate whether a switch to another tariff would be beneficial for me?
- Are there individual statistics for me to see?
- What other functions does my personal online account offer me?
- Which methods of payment can I choose from?
- I have questions regarding a booking or invoice. To whom can I refer?
- Is my personal online secretariat available at any time?
- I lost my login data. What can I do about it?
- I would like to cancel my mobilesuite Telephone Service. What do I have to do?
Call acceptance & notificationSkip navigation
- How long does an average call last?
- What kind of information does my secretary release to my callers?
- Do I have to pay for a call even if it has been put through?
- Are secretaries at mobilesuite Telephone Service well-trained?
- Do the secretaries speak English as well?
- Do my callers get "new employees" all the time?
- How do I get call notifications from mobilesuite Telephone Service?
- What kind of information are being taken up from the callers?
- How can I receive call notifications?
- Do my callers know that I am using a telephone service?
- What happens in the case of an emergency?
- How does mobilesuite Telephone Service deal with data protection?
- Do callers perceive a telephone service as annoying?
- Does mobilesuite Telephone Service work well with shop systems?
- I have general questions regarding mobilesuite Telephone Service. To whom can I refer?
- I have general questions regarding mobilesuite Coworking. To whom can I refer?
Still some questions unanswered? Then please contact us directly:
By phone (+49 30 22334475), mail (email@example.com) or Skype (de_mobilesuite)!